Start the year off with a new job with a company that gives you the ability to grow your skills and advance your career.

On Line Support, an award-winning technology consulting and computer support company, is looking for an Account Manager. We are a firm of 27 employees, celebrating 28 years of serving as the outsourced IT department to small and mid-sized businesses headquartered in the Portland/Vancouver metro area. Our customers rely on us to provide responsive, professional, customized service, with a positive attitude, and we take pride in doing just that. Our team is a close-knit group that relies on each other for idea-sharing and problem-solving to come up with the best solution for our customers.

How you’ll make a difference:

As an Account Manager, you’ll proactively engage with existing customers to ensure they are happy and well taken care of. You’ll understand our customers’ unique business needs and goals and partner with them to determine the best technology solutions to take their business to the next level. Customers will appreciate how you keep them informed with regular service status reports and technology reviews and when a challenge arises, you’re there to get them connected to the right resources.

What you’ll do to get the job done:

·         Consistent engagement with customers through phone calls and on-site visits.

·         Work with tech team to design solutions for customer needs.

·         Create and deliver quotes to customers for product and service purchases and renewals.

·         Respond to customer questions and inquiries.

·         Present quarterly or semi-annually Technology Business Reviews to customers, illustrating the value of On Line Support partnership.

·         Communicate regularly with customers on status of projects and outstanding tickets. Follow through with tech, sales, accounting and management teams for a successful completion of project/ticket.

·         Present customer with suggestions for new or improved technology products or services aimed at improving the customer’s business goals and objectives.

·         Solicit feedback from customers on quality of service and support to ensure ongoing customer satisfaction.

·         Maintain detailed and accurate accounting of customer interactions and projects utilizing provided tools.

·         Respond to new customer inquiries about On Line Support services and products.

·         Represent On Line Support in a positive and professional manner at occasional networking or other community events.

·         Keep up to date on technologies, products and services offered by On Line Support.

·         Complete required training of vendor product information and internal On Line Support systems.

Knowledge, Skills, and Abilities:

 Excellent interpersonal skills: such as verbal and written communications, active listening and client-care. Professional and courteous demeanor.

·         Friendly, positive attitude, sense of humor, tactful, respectful of others.

·         A desire to constantly improve customer satisfaction.

·         Ability to multi-task and adapt to changes quickly

·         Technical awareness: ability to match resources to technical issues appropriately

·         Service awareness of all organization’s key IT services for which support is being provided

·         Ability to work well in a team setting as well as independently.

·         Self-motivated with the ability to work in a fast-moving environment

·         Highly organized with superior attention to detail.

Experience Required:

5+ years experience in IT consulting, service, support or sales.

Proven ability to engage with customers to affect positive customer experience and satisfaction.

Understanding of, interest in, and passion for technology.

Some daytime local travel to existing customers may be required. You must have a current driver’s license and auto insurance.

 Bonus points for:

Experience as customer care professional in technology setting.

Experience working at an Information Technology Managed Service Provider.

Knowledge of ConnectWise, QuoteWerks and other common tools used by MSPs

Benefits? You bet!

Full time employees receive paid health, dental and vision insurance. Competitive compensation. 401(k) with employer match of up to 5% of your contributions. generous employer match so you can retire someday. Paid vacation, sick time, and holiday pay. Free parking and electric vehicle charging stations. Annual corporate logo wear allowance. Hybrid remote and in-office work environment.

What’s it like to work here?

Here at OLS we like to work hard, have fun and are excited to come to work each day. We really appreciate a good sense of humor and if you happen to love or any other techy/sci-fi/nerdy pastime, you’ll fit right in.  We have an office dog (Lucky the Pug) who visits from time to time, and welcome other well-behaved, friendly dogs in the office. The coffee bar, soda fridge and snack bar to help keep you fueled. We enjoy hanging out after hours too…. our VP Sales makes killer burgers in the summer and our annual holiday party borders on epic. Caring for each other and for our community is a core value of ours.  You’ll regularly see us providing technology support at local charity fundraisers or helping our co-workers when they need an extra hand. We believe in continuous learning and we’ll be there to encourage and support you in growing both personally and professionally.

Ok, so enough about us. We’d like to learn more about you! Submit your application.